Python Job: Technical Support Specialist (f-m-d)

We welcome all! Regardless of your heritage, religion, gender, age or any other personal choice or characteristic. Bring us your personal experience, your perspectives and your background and join us in driving innovation, growth as well as building a culture of trust, collaboration and excellence.
In this role, you will be a competent contact person for our international clients and solve their technical questions and issues due to your expertise in a timely, accurate and satisfactory way.
This is a full-time position working from Vienna or remotely from Austria (within a commutable distance to our Vienna office) and attending our office in Vienna as and when required.

WHY ELSE YOU WOULD LOVE IT HERE

CORPORATE SOCIAL
RESPONSIBILITY
PROGRAM
LEADING TRAINING
& DEVELOPMENT
PROGRAM
FLEXIBLE WORKING TIME
HOME OFFICE
A MODERN AND
STYLISH OFFICE SPACE
ADDITIONAL
PAID DAYS OFF

ERGONOMIC
WORKSPACE
GLOBAL TEAM
BUILDING EVENTS
GREAT INTERNATIONAL
& DIVERSE TEAM
CUTTING-EDGE
TECHNOLOGY
INCLUSIVE &
COLLABORATIVE
ENVIRONMENT
A WILD RIDE

CORPORATE SOCIAL
RESPONSIBILITY
PROGRAM

LEADING TRAINING
& DEVELOPMENT
PROGRAM

FLEXIBLE WORKING TIME

HOME OFFICE

A MODERN AND
STYLISH OFFICE SPACE

ADDITIONAL
PAID DAYS OFF

ERGONOMIC
WORKSPACE

GLOBAL TEAM
BUILDING EVENTS

GREAT INTERNATIONAL
& DIVERSE TEAM

CUTTING-EDGE
TECHNOLOGY

INCLUSIVE &
COLLABORATIVE
ENVIRONMENT

A WILD RIDE

What you'll do:

• You will identify, categorize and troubleshoot technical issues and if needed, you will escalate the more complex ones to your Team Lead or other internal departments.
• You are trusted to communicate the progress of an issue resolution to the customer or within the team on time.
• Moreover, you will identify recurring customer issues or requests and create entries for FAQ and Help Files.
• On a day-to-day basis, you will work closely with other support members, Product, Technical or Customer Service teams to meet and exceed your personal and team KPIs.
• Our clients will receive professional, error-free, easy-to-understand usage instructions and solution descriptions from you.

What you’ll need:

• You have at least 1 year work experience in a similar support or helpdesk role, ideally having used Zendesk or a similar customer service ticketing tool.
• You have basic scripting skills (e.g., Python, Shell Script or SQL) and JavaScript/HTML basic knowledge.
• You have also worked with REST/JSON/XML APIs before, and you can understand log files.
• Moreover, you have experience working with Linux.
• Cloud technologies are familiar to you.
• Your strength is to analyze & troubleshoot technical issues and deliver instructions to a non-technical audience.
• You are good at reproducing and debugging customer-reported issues that span multiple technology stack layers.
• You have outstanding communication skills in English, German would be a plus.
• Being tech-savvy, you are eager to learn and discover new technologies.

Even if you feel like you are not touching on all the listed expectations but you find the mentioned challenges interesting, and you believe you have the experience to take us forward, please do not hesitate to apply. We are glad to talk it through.

Are you ready to apply?
The minimum salary denoted for legal reasons and according to the collective agreement (IT-KV) is €36.890. In any case, we offer competitive salaries depending on your qualifications and experience.

Point of Contact

Brigitta File
[email protected]
+43(1)890315655

Adverity is an intelligent data and analytics platform that enables businesses to make insights-driven decisions, faster and easier. Used by marketing, sales and ecommerce teams around the world, Adverity transforms siloed data into actionable insight, reducing the complexity in demonstrating the return on investment on multiple channels.
Since 2015, Adverity drives the marketing intelligence of some of the world’s leading brands and agencies including IKEA, Red Bull, GroupM, Unilever, Omnicom, Barilla, JD Sports and Forbes. Our fast-growing company is headquartered in Vienna and has offices in London and New York.
We at Adverity believe in the power of #OneTeam! Our fast-growing company is headquartered in Vienna and has offices in London as well as New York, but we also support working remotely from anywhere. No matter where you are located and whatever skill set you have - we can achieve more together.

Job Type: Full-time